Call TrackingFor many businesses, the majority of their prospecting and sales are done by phone. Which is why we have integrated with the Twilio API, which will allow you to connect any Twilio phone numbers to your Nutshell Metrics campaigns.
Gather information call details including ‘From’ and ‘To’ phone numbers, duration of the call and the day/time.
Play each call directly from within the Nutshell Metrics interface, allowing you to monitor how calls are being handled. This can be an excellent way to improve customer support and sales, by identifying how employees are handling prospect/customer calls.
You can download each call in mp3 format, if you would like to save it for future reference or send it to a client or employee for follow up.